• FAQ's

    You've got questions, we've got answers.

    What is a virtual assistant (VA)?

    If you have found yourself getting burned out and frustrated with doing everything yourself in your business, hiring a virtual assistant could be the solution to freeing up your time to do more important things - and what you enjoy.

     

    A virtual assistant works with you like a remote personal assistant or secretary. Outsourcing a virtual assistant can be a lot more cost effective and flexible than hiring an in-person employee.

    What kind of jobs can I give my virtual assistant?

    You can give your VA any tasks that can be carried out remotely over an internet connection. Most entrepreneurs or small business owners are looking for someone to take care of day-to-day administrative tasks and customer relationship management.

     

    This could include answering general enquiry emails, calendar management and meeting scheduling, research, bookkeeping, social media management. You can also look for an administrative assistant online with specific specialised skills.

    What hours will my virtual assistant work?

    The agreement about working hours and overtime is agreed directly with your VA. As long as you are specific about what you need, we will help you find a virtual assistant match who is able to work the hours you require.

     

    You may choose to offer your VA days off based on her local public holidays, or align with your local public holidays, as long as you are clear about the operational requirements of your business.

    Can my VA manage my inbound and outbound calls?

    If you require a virtual assistant who is able to make outbound calls on your behalf, be sure to let us know when you create your Entrepreneur Profile so that we can ensure that she has a suitable set up and environment that allows this.

     

    For inbound calls, you will need to be set up to allow for calls to be routed to your virtual assistant. It is possible but not a common request for most of our customers. We can advise on a case-by-case basis.

    Who manages my virtual assistant?

    After the interview and the trial period, you will work directly with your virtual assistant. We will provide an onboarding pack with best practice tips for hiring, training and managing your virtual personal assistant.

     

    We also have options for onboarding support to set you up with the right tools and systems to effectively work remotely with your VA if you need it. Connected Women is ready to assist you in your virtual assistant needs — whether basic or professional onboarding.

    How much does a virtual assistant cost?

    You can hire a virtual assistant for full-time or part-time work. We recommend that entrepreneurs and small business owners work with their VA on a fixed schedule to make it easier for efficiency and collaboration.

     

    A full time remote personal assistant will cost around $600 USD to $800 USD per month depending on their level of experience and any specialisation you require. We can advise you on fair and suitable rates for each VA applicant.

    How do I pay my virtual assistant?

    Depending on where you are in the world, there may be different methods of payment available. Typically PayPal is the simplest and safest way to pay your VA.

     

    The final agreement on payment methods and terms are agreed directly between you and your virtual assistant.

    How will you help find me a virtual assistant?

    After signing up and completing an entrepreneur profile , we will match you to a suitable virtual assistant from our database of qualified, pre-screened applicants. Applicants are shortlisted down to one recommended candidate.

     

    Our meaningful matching algorithm is based on more than just skills and experience. We profile applicants based on preferences, aspirations, flexibility and training requirements.

    What is Connected Women's fee for finding me a VA?

    Search is free and you can search and bookmark as many candidates as you like. If you want to reach out to any candidates, you will be promoted to upgrade to the Hire plan which is $99 USD for access to our site to search profiles for 30 days.

     

    This plan is currently free for 30 days from sign up while we are in beta!

     

    ​If you prefer us to do the selection process for you, upgrade to our Match plan for $199 USD per successful match.

     

    ​If we aren't successful in finding you a match after 3 attempts, we will refund the Match fee in full. Learn more about our affordable rates here.

    How long will it take to find me a VA?

    It depends on your virtual assistant needs. But, we will aim to set up an interview with your shortlisted VA within 2-5 business days of completing the sign up process (application, consultation and payment).

     

    If you require specific skills such as high level editorial, marketing, accounting and finance, design, development or specialised software, it might take a little longer.

    What tools do I need to work with a VA?

    You only need a few online tools to work effectively with your virtual personal assistant. We can provide a list of free tools as well as a guide to getting set-up before you onboard your VA.

    I just signed up! What are the next steps?

    Once you have signed up, please complete the Entrepreneur Profile which helps us get a better understanding of your virtual assistant needs. If you need to have a call with one of our team to clarify any details, we can set that up for you.

     

    After the call, we can start matching for you right away.We shortlist, screen and interview all VAs before e send them to you to interview. If the interview goes well, we will guide you through making an offer and onboarding your virtual assistant for a two-week trial.

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